My purchased in-app items didn’t appear in the game

Modified on Fri, 5 Jul, 2024 at 3:34 PM


Make sure you have a stable internet connection, as it's necessary for purchased items to be added to the game. 

Afterward, restart your device and check if the purchases appear. 

If your purchased items still aren't showing up, please reach out to our support team at support@crazylabs.com with the following information:

  • The device you are using

  • The game version you are playing

  • A screenshot of your purchases from your purchase history

  • A screenshot or video of the issue would be of great help

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