My purchased in-app items didn’t appear in the game.

Make sure you have a stable internet connection, as it's necessary for purchased items to be added to the game. 

Afterward, restart your device and check if the purchases appear. 

If your purchased items still aren't showing up, please reach out to our support team with the following information:

• Your User ID

• The device you are using

• The game version you are playing

• A screenshot of your purchases from your purchase history

• A screenshot or video of the issue would be of great help

* Please note that we don’t accept bank statements or SMS about money withdrawals.